Living Labs Produce Real-Time Proof-of-Value

Our Living Labs improve the performance, outcomes, and impacts of your innovations–especially those products, services, and solutions that deliver value at the convergence of the healthcare, education, and social-service sectors.

As an innovator, entrepreneur, or executive, you’re accountable for improving your organization’s culture, competencies, brand equity, revenue, operating efficiencies, earnings growth, risk mitigation, competitiveness, scalability, salability, speed to favorable liquidity events, and/or share performance.

We deliver these essential results through our Living Labs–demonstrating in real-world settings that your innovations outperform the competition–so you get the greatest possible return on investment (ROI).

You get proof of concept (PoC), proof of value (PoV), and proof of superiority (PoS)–all central to your (1) go-to-market strategies; (2) market access, messaging, and engagement initiatives; and (3) real-world performance, outcomes, and impact accountabilities.

As the healthcare, education, and social-service markets undergo a volume-to-value (V2V) transition–and move from fee-for-service (FFS) payment systems to value-based payment (VBP) systems–you will be asked to describe, document, and even demonstrate your innovation’s superior safety, effectiveness, and value profile (e.g., cost-minimization, cost-benefit, cost-effectiveness, or cost-utility).

That’s where our Living Labs come in.

As engineers committed to measuring, managing, and maximizing your real-world results, we start with the end in mind and engage those you serve in defining value and helping you measure, manage, and maximize it.

First, we consider how your products, services, and solutions could best improve the well-being, productive capacity, and socioeconomic status of the consumer (e.g., patient, student, social-service client) and those stakeholders supporting the consumer’s best interests.

Next, we start with the end in mind, identifying key performance indicators (KPIs), key outcomes indicators (KOIs), and key impact indicators (KIIs). We define KPIs, KOIs, and KIIs from the perspective of the end-user (e.g., patient, student, consumer) as well as from the perspective of those accountable for the end-user’s overarching quality of life, productive contributions, and livelihoods.

Finally, with dashboards, scorecards, and other metrics in place, we enlist your end-users in real-time reporting about your products, services, and solutions; how these innovations do or don’t yet address the end-users’ greatest needs; and how to create even more value.

To this end, we offer a groundbreaking omnichannel call center supported by (1) a SaaS-tethered mobile app, (2) digital dashboards for case management and cohort management, and (3) a data-science backend for early warnings, case escalation, and discovery.

• For those with healthcare challenges, we enable patient-centered innovation.
  
• For those with educational needs, we enable student-centered innovation.
  
• For those with social-service needs, we enable consumer-centered innovation.